Have something to say?

Tell us how we could make the product more useful to you.

MESSAGING SYSTEM - SERIOUS USABILITY PROBLEM

I run a high-volume interior design business and use DesignFiles daily. Overall, the platform is incredibly valuable. However, the client messaging system is a major pain point and, in its current form, it creates real friction with clients. My clients regularly report the same issues: • “I didn’t see your message.” • “I can’t figure out where messages are.” • “I remember typing a message but now I can’t find it.” These aren’t isolated cases. This happens constantly, even with clients who are otherwise very tech-savvy. The root problem appears to be that communication is not centralized in a clear, intuitive message thread the way clients expect. Messages can feel buried inside boards, comments, approvals, and the project interface. For clients who only log in occasionally, it’s very easy for them to lose track of where conversations live. Because of this, designers like me end up spending unnecessary time: • explaining where messages are • reminding clients where to reply • following up outside the platform to confirm they saw something That defeats the purpose of having a client portal designed to streamline communication. A few improvements that would dramatically improve the client experience: 1. Create a true centralized inbox or message thread for each project that is impossible to miss. 2. Improve email notifications so clients clearly see message previews and can easily jump back to the conversation. 3. Make the messaging location more obvious for clients, especially those using the portal for the first time. DesignFiles is so close to being the perfect platform for designers. The design tools themselves are fantastic. But the messaging experience is currently the weakest part of the system, and improving it would make a huge difference for designers managing many clients at once.

Amanda "Birdy" Pierce 2 days ago

💡 Feature Requests

Assign / email more than 1 contact at once

Would love to be able to assign and email more than one person at a time. In addition to design, we do a lot of staging and work with relators and brokers. Often we have to email invoices to a head realtor and then also their accounting person - since there doesn’t seem to be a way to even assign more than 1 person per project, even if we add both contacts to our contacts, we then have to save a pdf to email it from gmail for example… Would also love to be able to add multiple emails in the send field without having to add them to our contacts. Finally - it’s so hard to quickly change out the assigned client for a project. Can’t figure out how to even add a different one unless emailing them a quote or invoice, etc, at which point I have to go delete them from contact if they already existed there (because it never finds/populates them in the send field even if they exist already), re-add them again, and then once I email them from design files they are assigned as the new client for that project. It’s too many steps/cumbersome…..

Marina Micheva 5 days ago

💡 Feature Requests

Payment-Gated Scheduling with Calendar Integration

I would love to see a feature that allows design firms to require payment before a client can schedule a consultation or design session, all within DesignFiles. A typical workflow for our firm is: inquiry → questionnaire → consultation payment → scheduling. Currently, we must send an invoice for the session, wait for payment, confirm the payment manually, and then send a separate scheduling link. This adds extra administrative steps and makes it possible for a meeting to be scheduled before payment is confirmed. Ideally, once a consultation invoice is paid, the client would automatically receive access to a scheduling link. This link could connect to an external calendar system such as Outlook / Microsoft Bookings, Google Calendar, or Calendly, allowing the client to select an available meeting time only after payment has been completed. This would allow firms to manage client onboarding, payment, and scheduling in one streamlined workflow within DesignFiles, while still using the calendar platform they already rely on.

Deanna Cash 7 days ago

💡 Feature Requests