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Refund Clients

Feature Requests

There needs to be a capability to show refunds on invoices for individual items per product. For example, if you invoice $5 for shipping on that item and you ned to refund $1 for shipping and then that affects the tax amount and the mark up amount. There needs to be a way to break down each product into individual lines when refunding so the client can see where the refund is coming from, the product or shipping or tax etc. Thanks

Posted by Amy Switzer ·
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Comments1

  • Geena Pearson

    •

    Oct 15, 2025

    To piggyback off of this- you should be able to edit the quantity of items to return and add a shipping fee. Currently, you have to return all quantities if you ordered multiples of one item. Yes you can adjust the total amount, but that looks confusing. Also, some companies require a shipping fee back even if you didn’t pay shipping originally. We should be able to include that in the refund to give us the true total. I haven’t issued a refund before and of course the first time I’m doing it, it’s not helpful, LOL!