STRIPE alternative within the system
This may be a bit much to ask, but I’m going to put it out there anyway: It would be so helpful if Design Files could consider offering an alternative to Stripe for payment processing. MANY of us have experienced ongoing negative issues with Stripe, the biggest one being their extremely delayed payout timeline. Waiting 14–15 days and sometimes even longer, for funds to be released—even after a client has made a legitimate payment—is incredibly frustrating. It slows down our ability to promptly and timely place orders for our clients and keep projects moving efficiently.
Because of this, I often resort to using an outside payment link, which adds extra steps for both me and my clients—instead of being able to conveniently handle everything within Design Files.
It would be nice if Design Files considered integrating a more user-friendly and faster processing platform, perhaps. It would surely make a big difference.
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Comments2
Anne Caulfield
Jul 23, 2025
My work around it to create a pay link in QB, copy the link, convert it in bigly then add it to the note section. Business is slow for me right now so I can’t say if this is well received by clients or not. I can process huge payments from QB but am limited with Stripe.
Deanna Corbitt
Jul 17, 2025
I too use an outside link. The stripe system of microdeposits to our clients banks and then the client has to check and verify those and then make the payment is confusing. Most of our clients are busy and don’t have time to deal with such back and forth. And then we have to be the constant nagging reminder. I now add an outside link for payment on an easier system which still collects ACH payments.